Choosing the right IT support service for your business can be quite a challenge. Here are some questions to ask before hiring remote IT support for your company in NYC. These questions can be beneficial for you to ask.
Image Source: Google
1. Which geographic area does the company cover?
If your company is spread across multiple countries or cities, you should look for a company that is able to provide services in all of these locations.
2. Does the company guarantee a response time?
If you're having trouble, you want to make sure the company will give support in between a certain timeframe, which they have to guarantee. It depends on the amount of support you are willing to pay.
3. Do you negotiate for dedicated account managers?
The company knows your business plan and takes actions to ensure it fits your company's IT requirements. Not many are expected to work with one or two contacts all the time.
4. Do you get specialist engineers?
Expect too much to work with the same engineers over and over again. The company employs different engineers who specialize in different fields so that any problem can be competently resolved. However, it can be possible if a company does not use the required number of skilled personnel.