When building a Facebook Chatbot, it is important to remember that most people will interact with it on a mobile device. As such, the conversation flow should be as natural as possible. A good Bot should be easy to use and offer shortcuts such as buttons or menus that help the user choose a response. KLM has an example that provides eight potential responses to drive a conversation. This lets the customer type details as and when required without worrying about not being able to say what they're thinking.
For example, you can use a Facebook Chatbot to schedule an appointment online, just as you would with a human. You can use the Chatbot to schedule an appointment at a time that works for you. Because the Bot is interactive, you don't have to browse the company website or call for an appointment. As it gets smarter with each interaction, it can replace a customer service specialist or a customer service representative. While this is not a good solution for every business, it is a good option if you want to save time.
You can build your own ChatBot by using your own website's URL. For example, Sephora uses a Messenger bot for business. With the Messenger Bot, users can book an appointment online without having to browse the website. This helps customers avoid having to wait for an appointment, and it can help them make a purchase. Another example of a bot in action is a live chat widget on a company's website. You can create your own chatbot if you have the technical knowledge and know-how to build a Facebook messenger bot.
When building a Facebook Messenger Bot, you will find the menu of features and block types. The search field in the builder will allow you to filter for features compatible with Facebook. In any conversational flow sequence, you will want to start with a Welcome Message. If you use a template or build your own, the Welcome Message will be the first message the user sees when interacting with the bot. Setting expectations beforehand can help reduce the chances of a user being disappointed.
Creating a Facebook Messenger Bot is easy if you follow the instructions carefully. The Facebook Messenger Bot builder has a menu of blocks and features. You can use the search field to filter for features that are compatible with your business. For example, the Welcome Message will be the opening message of your conversational flow sequence, whether you use a template or build your bot from scratch. Incorporate the Welcome Message to set expectations and make it less likely that users will leave the bot unsatisfied.
Besides greeting messages, the Messenger bot will also help you to educate users about your business and products. For example, if you want to know the price of a particular product, you can type the keyword in the Messenger bot's description to get an estimate. A good Messenger bot will provide information on prices and availability. If you want to sell products or services, you will need a Facebook page for your website. When a business uses a messenger bot, it can offer a discount or special offer.
Another example is Sephora. The messaging bot lets people schedule an appointment with the brand's representatives. You can also get in touch with the customer service team through a chatbot instead of visiting the company's website. If you have a website, a Messenger bot is a great way to reach more people. If you have an app for your business, a Messenger bot can be a great tool for promoting your business.
There are many benefits to using a Facebook Messenger bot. You can use the chatbot to answer questions about your products and services. It can even make recommendations. With a chatbot, users can easily interact with your brand in real-time, and you don't need to wait for your website to respond to their questions. And your business can make use of a chatbot to engage with your customers and increase sales. When using a Facebook Messenger bot to promote your products, it's important to know how to set expectations for your customers.