Conflict can arise when you place more than one person in one space. Each person sees and processes things differently. When people start to see the differences in their views, intolerance towards opposing viewpoints can set in. This can lead to disconnection or worse, even stepping on another's toes.
A neutral party is needed to bring them to an amicable agreement. The mediator is this person. This person can be a boss who mediates between conflicting subordinates, or someone from another environment offering a new perspective on the issues.
There are many types of conflict, from individual to individual to group to national to global. For Example, climate change mediation belongs to world global conflict, and divorce mediation belongs to individual conflicts.
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1. The mediator must not take sides and look at the issues objectively. It is possible to reveal your personal interests before the mediation begins or to find a better candidate.
2. A mediator must have the ability and experience to resolve conflict. If you have never killed a wild cat, don't take on a lion. It is easy to make the situation worse if you have to stop the process due to realizing that "it is beyond your capabilities". You can take the challenge once you have decided to do it. To make your contribution more effective, you can draw on your past experiences and learn from others who have done it.
4. You need to gather all facts and figures before you can meditate well. Listen to both sides and bring them together so you can verify the authenticity of counter-arguments and allegations. Your judgment will be affected if you don't have enough information. Your contribution to the problem will be insignificant.